OUR TEAM We''re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you''ve wonder who''s responsible for finding effective and efficient ways of picking up the products for our customers, that''s us. We''re passionate about working together to improve the customer experience at IKEA! YOUR RESPONSABILITIES You will be accountable for assigned team''s performance to secure a high performing daily operation connected to Service Execution for the unit including: Efficient staging and preparation for last mile and loading operations, The required handover and loading capacities, The inventory and handling management, Compliance to applicable frameworks and guidelines Next to that, you will: Take direct lead with identifying, recruiting, retaining and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession Maintain a clean, organized and safe working environment throughout the unit and secure Service Execution Co workers working in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment Secure effective, qualitative and efficient daily Service Execution within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co worker''s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs Support lean methodologies within Fulfillment unit and oversee the Lean improvements and initiatives in designated area of responsibility WHO YOU ARE To enable a convenient customer experience, IKEA is offering a wide range of services. Connected to fulfilment operations are the Collect and Home Delivery Service. As Logistics Operations Team Leader (internally this position is called Service Execution Team Leader) you will be responsible for excellence in Service Execution by securing operational requirements in the unit in close cooperation with Fulfilment Operations and external Service Partners. Enabling an excellent customer experience through a high performing operations at the lowest possible cost are your responsibility. You lead, coach and develop the operational teams, always with an everyday safe, sustainable and healthy work environment in mind. To be successful in your role, we expect that you have: Experience in leading people with proven record of successful leadership delivering both business result and people development Proven experience in working through others, set priorities, delega