Job description Our client is a multicultural and multilingual support platform. Every day, their team ensures that the customers’ broken-down vehicle or lorry gets back on the road as quickly as possible. You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day. Your main tasks will be: - Handling phone calls and emails: responding to the customer’s inquiries and intervening parties. - Gathering information and checking the data for accuracy and completeness. - Providing technical support and communicating with workshops. - Updating the customer and all other parties involved. - Monitoring and controlling agreements with all parties involved. - Follow-up of all contract-related issues within the established deadlines. Profiel For this job, we are looking for someone who has the following knowledge, experience and skills: KNOWLEDGE AND EXPERIENCE Language: German (proficient) & English (well) Computer skills: Microsoft Office applications (Word, Excel, Outlook, …) Technical knowledge (automotive, tyres, …) is a plus No specific experience required SKILLS Communicate effectively over the phone Problem analysis and problem solving Customer- and results-oriented Accurate and high work standard Multitasker and stress resistant Aanbod Permanent contract after a positive interim assignment (100 days) Salary depending on your experience Meal vouchers 7€ 40hours working week, 12 days extra holiday You can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. You will work 3 nights a week, which allows a ton of flexibility during the day for hobbies, grocery shopping or spending time with your family and friends. And of course, we offer a competitive salary in return for your hard work. For more info: 011 22 11 63.