About the Role
We are seeking an experienced Help Desk Support Officer to join our dynamic and innovative IT team based around Liège, Belgium.
* Key Responsibilities:
* Receiving, documenting, and categorizing IT requests.
* Analyzing issues, escalating to the appropriate teams, and collaborating with second-level support.
* Following up on tickets and maintaining proactive communication with users.
* Contributing to the knowledge base to improve processes and optimize service delivery.