Company Description: About Proximus NXT Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision. Together with them and our partners we implement sovereign and trusted solutions that make people work #x2013; Job Content: In the context of a Managed Services contract (7 years), with an international organization in Luxembourg, with a farm of + servers (Windows, UNIX, VM, and Backup & Storage) located in five datacentres, we support our customer all along the service management chain. This service management chain is composed of service strategy (technology guidance), service design (with a dedicated team of Architects), service transition (with a dedicated team of Project Managers and Developers) and service operations. We are actively looking for a motivated Senior technical administrator to work in a dynamic team to maintain the overall backup infrastructure of the customer.
* You have at least 3 to 6 years of experience in Backup & Storage domain within a large environment;
* You have an university degree or equivalent level through experience and professional training;
* You possess the ability and willingness to quickly learn new technologies, capable of self-study;
* In addition to your strong communication skills, you are structured, process minded and able to maintain the high level overview;
* You are fluent in English (at least B2 Level).⯠French is considered as an asset;
* You can work independently and can manage your time;
* You are eager to work in a dynamic multi-national environment with a strong customer focus;
* You are willing to travel in order to attend industry events and customer meetings.
* Lead a team of 10+ engineers, ensuring alignment with organizational objectives while promoting a collaborative and high-performing team environment.
* Serve as the primary point of contact for your team, acting as a bridge between upper management and team members to provide regular updates and resolve escalations.
* Oversee the planning, execution, and delivery of storage-related services, maintaining high standards of quality and timeliness.
Activites :
* Selected candidate is the main operational role for the provision of the operational services provided by a specific Service Module.
* Selected candidate is responsible for effective provisioning, installation/configuration, operation, and maintenance of datacentre environment hardware and software and related infrastructure.
* Selected candidate participates in technical research and development to enable continual innovation within the infrastructure.
* Participation in projects to warrant a smooth transition of projects into daily operations by performing activities linked to operations within the project life cycle.
* Define and implement strategies for team growth, skill development, and knowledge sharing within the storage domain.
* Identify opportunities for process improvements and drive initiatives to enhance team efficiency and productivity.
* Conduct regular one-on-one meetings and team sessions to foster open communication and address potential challenges early.
* Stay updated on industry trends in storage technologies to ensure the team’s solutions remain cutting-edge and aligned with business objectives.
* Provide guidance and decision-making support during critical incidents or high-priority escalations.
* Resolve team blockers, addressing resource gaps or unforeseen challenges that arise during project execution.
* Act as the escalation point for operational issues, ensuring timely and effective resolution while communicating updates to stakeholders.
* Support team members in troubleshooting and resolving complex technical problems when required.
Profile: Professional skills : Good knowledge in some of the following tools is required:
* Backup: Commvault and its associated management tools
* SAN: Brocade and storage Hitachi and its associated management tools
* NAS:
* NetApp ONTAP storage arrays (AFFxxxx) and StorageGrid (SG6xxx) and its associated management tools
* DELL EMC Isilon/PowerScale and its associated management tools
* S3 protocol/Object Storage knowledge – preferably on Cloudian and/or Storage Grid.
* Familiar with Agile Methodology
* Working knowledge of ITIL 4
* Familiar with Disaster Recovery exercis...