Onsite IT Support Engineer
Are you passionate about providing top-notch technical support? Do you thrive in a fast-paced environment where you can make a real difference? If so, we encourage you to apply for our Onsite IT Support Engineer position!
Responsibilities:
* Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized desktop software/applications.
* Install, upgrade, support, and troubleshoot end-user workspace hardware, including desktops, laptops, printers, mobile devices, video and conferencing equipment, and other authorized peripheral equipment.
* Perform general preventative maintenance tasks on devices and software.
* Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels.
* Be a highly motivated team player with the ability to manage changing priorities.
* Create, maintain, and publish relevant support documentation to assist end-users with quick incident resolution and service requests, promoting self-sufficiency.
Required Skills:
* Good general understanding of IT principles such as Networks, Hardware, and Domains.
* Good working knowledge of operating systems like Windows and Mac, along with related software and applications.
* Good experience in end-user device hardware and software troubleshooting.
* Experience with building, configuring, replacing, and troubleshooting EUC hardware components.
* Awareness of Data Backup principles.
* Logical and analytical approach to work.
* Good experience supporting devices such as printers and meeting room equipment.
Benefits:
* Competitive salary and benefits package.
* Opportunity to work with cutting-edge technology.
* Collaborative and supportive work environment.
* Potential for professional growth and development.