Under the direction of the global Help Desk Manager, the Help Desk Analyst is responsible for providing technical assistance and support to end users regarding computer systems, networks, software, and mobile devices. Working from the MPAs Brussels office, this person will also function as the on site contact for the central IT team in Los Angeles.
Key Responsibilities
* Provide first level technical assistance and support for queries and issues regarding computer systems, networks, software, and mobile devices
* Handle queries and issues in person, via email and over the phone
* Properly escalate unresolved issues where necessary
* Diagnose and resolve basic hardware and software issues
* Diagnose and resolve basic technical network (LAN and WAN) issues
* Maintain the daily performance of computer systems and printers
* Install, modify, and repair computer hardware and software at a basic level
* Install computer peripherals (monitor, keyboard, mouse etc.)
* Ensure proper recording and documentation of issues in the ticketing system
* Maintenance of office equipment and purchasing as well as knowledge handling (configuring and troubleshooting) of conference room systems
* Liaise with third party vendors and service providers for hardware repairs, software issues.
Education, Experience and Other Requirements
* Bachelors degree in Computer Science (or equivalent) and 3 years of relevant prior employment experience
* Proficient with Windows and MacOS
* Proficient with MS Office Suite
* Experience with MS Exchange, Active Directory and MS 365
* Networking and wireless knowledge
* Possess a high level of security awareness
* Possess the highest level of work ethics and integrity with the ability to maintain confidential information
* Ability to solve practical problems and carry out responsibilities under minimal supervision
* Ability to organize workload effectively, and adapt as the environment and organization evolves
* Strong verbal and written English communication skills, able to communicate in French is a must.
Preferred knowledge/skills
* MS Teams experience
* Cisco Meraki experience
What we offer you: an assignment with the possibility of a permanent position in a fantastic atmosphere within the film industry, where you will work in an incredible setting. Interested? Dont hesitate and send us your CV in English now!
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