With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft''s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. The future leader is a customer obsessed, passionate business and change leader with a technical background and a talent for mentoring and coaching to help further develop our managers and teams across multiple countries. The Western Europe CSAM Leader is thriving in a high performance culture and role models high standards on customer health, delivery excellence and operational efficiency. The ideal candidate is not shying away from a very hands on approach to managing customer escalations when they occur. Leveraging their expertise of leading IT programs and projects, the new leader will empower the teams to ensure customers get best value from their Microsoft technology investments (incl. Artificial Intelligence, Copilot, Cloud Security, Azure Commitments, and through our customer engagement frameworks. They will role model customer obsession by sponsoring key accounts and help remove blockers for the team. Ensure rigorous value realization for our customers through solid governance and RoB Drive Growth and Expansion opportunities from ongoing engagements and deliver against deployment plans. Transformation with AI (driving adoption and skilling) Ensure long term commitment through executive partnerships, customer success engagement frameworks and Unified Contract Delivery Prevent future issues by driving crisis prevention & management, pro actively promote resiliency plans Bachelor''s Degree in Business, Sociology, Computer Science or related field AND 10+ years customer success, solution delivery, practice management, customer facing consulting, or portfolio management experience OR Master''s Degree in Business,Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer facing consulting, or portfolio management experience OR equivalent experience 7+ years relevant work experience within customer industry 10+ year(s) people management experience, preferably in a multi country setting 5+ year(s) experience managing a consumption portfolio Project Management Institute (PMI) or equivalent Project Management certification Prosci or equivalent certification This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on business requirements. Microsoft''s mission is to empower every person and every organization on the pl... Governance, Frameworks, Driving, Delivery, Management, Business, Engagement, Sociology, Management, Customer Success, Customer Oriented, Project Management, Consulting, People Management, Computer science, C