IT Production officer Your day to day Monitoring & Incident Management
Monitor production platforms daily to ensure optimal functionality.
Proactively detect and resolve incidents using advanced diagnostic tools.
Oversee end-of-day processing, ensuring accurate execution of transactions.
Document start and end-of-day processes to maintain clear audit trails.
Helpdesk Management & User Support
Assist in Helpdesk management, handling intervention and development requests.
Provide first-level support to users when needed.
Supplier Management & IT Maintenance
Work with the Head of IT to manage supplier relationships and maintain updated tools.
Install and test updates and patches to ensure regulatory and operational compliance.
KPI Tracking & Reporting
Produce KPIs on IT production status for performance evaluation.
Report operational risks to the Risk Department and follow up on corrective actions.
Log and document incidents in SUN and/or GLPI for efficient tracking.
Profil : Hard Skills
Strong IT production and operational task management skills.
Ability to identify and escalate data integrity and reporting discrepancies.
Solid understanding of banking operations, regulatory frameworks, and financial reporting.
Troubleshooting skills for PC-related issues and first-level support.
Experience with AS400 / Olympic for regulatory reporting and data processing.
Ability to collect, integrate, and validate data from multiple sources.
Strong documentation and compliance skills for regulatory reporting.
Soft Skills
Rigorous & Reliable – Organized, methodical, and committed to deadlines.
Results-Oriented – Able to use resources effectively and implement solutions.
Team Player & Communicative – Works well with others and adapts communication to different stakeholders.
Adaptable & Flexible – Comfortable working in a dynamic environment.