NATO - North Atlantic Treaty Organisation
Job Description - Engineer (Digital Collaboration) (250383)
Primary Location
NATO Communications and Information Agency (NCIA)
Schedule
Full-time
Application Deadline
30-Mar-2025, 9:59:00 PM
Salary (Pay Basis)
Grade NATO Grade G15
Who we are:
For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Braine L’Alleud, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Digital Workplace Centre (NDWC), which is responsible for the Digital Workplace, covering operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. NDWC responsibilities also cover the support of digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders. NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services.
We are looking for a driven and enthusiastic Engineer (Digital Collaboration) who will take on the following roles and responsibilities:
* Lead, mentor and motivate a team of IT professionals, ensuring high level of performance, engagement and continuous improvement. Fostering a culture of collaboration and knowledge sharing within the team;
* Oversee the end-to-end IT service management lifecycle, ensuring compliance with ITIL best practices. Manage incidents, service requests, changes, and problems to maintain high service availability and quality;
* Cultivate and maintain strong relationships with internal and external stakeholders, including NATO personnel, to ensure clear communication and alignment of IT services with business objectives;
* Lead IT projects from initiation to completion, ensuring timely delivery within budget. Coordinate cross-functional teams, manage resources, and resolve any issues that arise during project execution.
About you:
The valuable knowledge and experience that you bring to this role are:
* Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
* Certified ITIL Foundation (intermediate or advanced certification is a plus);
* Project management certification (e.g. PMP, PRINCE2);
* Proven experience in leading IT service teams, ideally in a complex and high-security environment such as NATO or similar organizations;
* Strong background in ITIL processes and frameworks, with a deep understanding of IT service management and delivery;
* Experience with project management methodologies (e.g. Agile) and leading cross-functional teams;
* Familiarity with uniFLOW (Canon) or similar print management systems is a significant advantage;
* Sound knowledge of infrastructure, networks and IT service management tools;
* Strong leadership skills with the ability to inspire, motivate and manage a diverse team;
* Excellent stakeholder management skills, with experience working with senior management and external clients;
* Ability to make sound decisions in a fast-paced and high-pressure environment, balancing technical and business priorities;
* Strong interpersonal and communication skills;
* Strategic thinker with the ability to implement tactical solutions;
* Results driven with a focus on continuous improvement;
* High attention to detail and strong organizational skills;
* Ability to handle multiple priorities and adapt to changing demands;
* Fluency in English, both written and spoken.
Note that the work is conducted mainly on site in Braine L’Alleud, Belgium.
What we offer:
* Genuinely meaningful work as part of the most successful alliance in history;
* 3 year contract with competitive tax-free salary and household and children’s allowances;
* Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
* Excellent private health insurance scheme;
* Generous annual leave of 30 days plus official holidays;
* NATO Pension Scheme;
* Development programs such as professional training, wellbeing, and more.
The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
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