Job Overview
This Support Consultant role offers a diverse and dynamic work environment with various tasks and responsibilities, focusing on delivering solutions to customers.
You will be part of a multidisciplinary team responsible for implementing 'Miles' and guiding customers through the go-live and hyper-care periods. Afterward, the support team takes over.
As a Support Consultant, you will have two key roles:
1. In your Support role, you will serve as the primary contact for customers regarding questions and defects, logged through Jira. You will provide 2nd line support by ensuring a qualified understanding of the issue before analyzing and assisting in the solution implementation. For complex problems, you can collaborate with colleagues in development or subject experts. You will be responsible for monitoring progress, planning, and informing customers about ticket status.
2. The Business Consultant role focuses on change requests. You will facilitate requirements gathering, functional analysis, and propose solutions to customers. Afterwards, you will guide the full delivery process and test the final solution before handover.
The role involves varying types of questions, issues, and change requests due to 'Miles' being a broad ERP software. This means one day you might handle an accounting issue, the next day an enhancement for contract management or customer relationship management.
Given the close customer contact, you will have opportunities to contribute to improving their business processes or operational performance using your specific experience, knowledge, and creativity.
Daily scrum meetings set priorities for defects and issues, while change requests follow a 2-weekly sprint planning.
Required Skills and Qualifications
A master's or bachelor's degree in IT, engineering, economics, or equivalent is required.
Due to the dual role, you must be organized and manage your time effectively, handling changing priorities and stressful situations.
Solving problems daily requires a strong analytical mind, and you should enjoy this aspect of the job.
Excellent communication skills in Dutch and English are crucial; proficiency in other languages, especially French, is an asset.
You must be able to handle issues efficiently, think collaboratively with customers, and anticipate their needs.
Teamwork is essential within the support team, as well as with developers, business consultants, and project managers. You should also be confident and determined to handle tickets and change requests independently when needed.
About Us
We are an international and multicultural company with over 30 years of experience, doubling in size every 5 years. Our horizontal and open company culture values growth and personal development.
Your career advancement is paramount, and our extensive onboarding program helps you familiarize yourself with our product and organization. Ongoing learning opportunities ensure you continue to grow professionally.
Our modern office offers easy accessibility, safe charging points for electric vehicles, and free shared bicycles for lunch pickup.
In return for your dedication, we offer a comprehensive salary package, including a company car with fuel card, bonus system, meal vouchers, group and hospital insurance, and flexible office hours allowing remote work possibilities. We prioritize team bonding through social events like after-work drinks, BBQs, family days, company weekends, and walking dinners.