Responsibilities
* Configure and maintain Sprinklr platform modules (Publishing, Listening, Engagement).
* Customize workflows and dashboards for social media caigns.
* Integrate Sprinklr with external tools via APIs and connectors.
* Troubleshoot and support Sprinklr users across departments.
* Train and support non technical stakeholders on best practices.
Requirements
* 2+ years of hands on experience with Sprinklr.
* Experience with social media tools (Meta, X/Twitter, LinkedIn) and APIs.
* Knowledge of REST APIs and basic scripting (JavaScript/Python).
* Comfortable with data visualization and reporting tools.
* Strong communication skills and stakeholder management experience.