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As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
* Lead & work as part of a successful, engaged team to best meet the needs of our customers
* Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
* Problem solves effectively & proactively as much as possible using available resources
* Communicate effectively & act as a flexible & responsible role model to your team
* Ensure development of customer loyalty to further build The Body Shop brand
* Manage stock; monitor & manage change
* Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
* Identify & attract high potential candidates & develop current team members to succeed in their goals
* Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
What we look for
* Experience in a customer facing role, people leadership & team development
* Able to meet sales & performance targets with outstanding planning & organizing skills
* Ability to work collaboratively within a feedback culture
* Experience coaching & developing a successful team
* Outstanding leadership & communication skills
* Experience using data (KPI’s) to make sound business decisions
* Comfortable with Microsoft Office Suite
* Flexibility to work across Sunday to Saturday is required
What we offer
* Benefits start within your first month
* Comprehensive onboarding in your new position
* Training hours for you & your team as needed
* A 50% discount on regular product & 30% on Gifts
* Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
* Paid volunteer days - so you can spend time with the causes that matter to you
* Ability to make connections with Community Partners to drive local activism
* (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
* Ability to offer a real living wage to your Customer Consultants
* Opportunities to grow within the Brand
* Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Commerciality, Collaborative Skills, Leadership, Personal Conduct, Purpose
Your role in a nutshell
As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
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