Share this job as a link in your status update to LinkedIn.
Job Title
Education
Bachelor's Degree
Location
Staff
Category
Operations
Job Type
Permanent
Job Description
Job summary
* Overall responsibility for Team success by agreeing, implementing and monitoring individual and Team objectives and targets whilst ensuring company policies and procedures are adhered to.
Tasks and responsibilities
* Monitor Team performance and activity
* Serve clients, identify their needs and provide feedback on the success of filling jobs
* Building and maintaining relationships (internal/external)
* Write weekly/monthly figures and reports
* Hold weekly/monthly meetings; discuss task delegation and review issues
* In conjunction with Manager set quarterly targets and objectives
* Communication- encourage respect and open communication
* Assist in the interview and recruitment of team members
* Perform auditing and quality checking
* Identify opportunities for process improvements
* Handling escalations from customers and internally
* Training new team members
Job Requirements
Requirements
* Graduate of any discipline.
* Minimum of 2 years of progressive experience in Supervisory role in customer service related matter within the freight forwarding industry.
* General knowledge of various local and International shipping and freight forwarding practices is an advantage.
* Combined excellent communication and interpersonal skills with a strong ability to analyze situations and to make good decisions based on available information.
* Ability to adapt quickly to changing policies and procedures.
* Must have confident personality as well as an exceptional work ethic.
#J-18808-Ljbffr