The Account Manager is responsible for the everyday operations at the Operations Department, maintains ongoing relationships with existing (key) clients including occasional client visits and accepts inspection and related assignments, providing regular updates, ensuring timely delivery of inspection reports by coordinating and managing the complete workflow.
Responsibilities
* Maintains ongoing relationships with existing (key) clients including occasional client visits;
* Accepts inspection and related assignments – when required – and ensures timely delivery of inspection reports;
* Coordinates and manages the complete workflow between Operations and Account Coordinators, Inspection staff, Laboratory and Office Staff;
* Ensures location staff carry out activities in accordance with individual client instructions, AmSpec policies and procedures;
* Intervenes when issues occur with clients and facilitates business development and sales activities within established pricing and contract terms;
* Acts as first point of contact for clients and has the ability and authority to resolve client issues or disputes;
* Establishes and maintains internal and external/domestic and international client relationships;
* Communicates all significant issues relating to operations, health, safety and environmental management;
* May be assigned and coordinate special or ad hoc projects as needed.
Requirements
* Bachelor of Science level or similar (obtained by education and/or experience);
* Minimum of +5 years’ relevant Customer Service or Inspection experience;
* Knowledge of Petrochemical products, chemicals or other liquid cargo;
* Current knowledge of (local) inspection requirements;
* Proven time management skills and a strong attention to detail;
* Country/Regional team involvement required;
* Thorough understanding of the company’s business and client base;
* Ability to work well with others & independently, without supervision;
* Ability to manage employees;
* Good organizational, communication and interpersonal skills are essential;
* Candidates must demonstrate excellent verbal and written communication skills in English;
* Proficiency in other languages besides English (Dutch, Spanish, Russian, Italian, etc.) is valuable;
* Must be able to read, understand and follow work instructions in a safe, accurate and timely manner;
* Proficient in using various types of computer and planning software (Word, Excel, PowerPoint, Outlook);
* Occasional travel may be required;
* Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
Additional Information
* Actively promotes good housekeeping and safe use of equipment.
* This job description should not be construed as an exhaustive statement of essential functions, duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign, change or reassign duties and responsibilities to this job at any time.
* AmSpec is an Equal Opportunity Employer and a drug-free environment.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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