* Gathers, challenges and consolidates the pain points and needs of a diverse set of internal and external stakeholders and gains extensive expertise on the subject at hand.
* Works in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture.
* Involves external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner.
* Contributes to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement.
* Defines the acceptance criteria of Opuses and Features for which he/she is in the lead.
* Works in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information.
* Provides support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable.
* Supports the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities.
* Actively monitors the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog.
Requirements
* Strong written and spoken communication skills since corporate language in the tribe CCE-I is English.
* French: Strong written and spoken communication skills is a plus.
* Dutch: Strong written and spoken communication skills is a plus.
* Education: Master or Bachelor with relevant experience.
* Certification: Certification in Business Analysis and Project Management Methodology is required.
* Experience with Business Analysis methods & techniques such as:
o elicitation techniques
o Impact mapping
o story mapping
o design thinking
* Good expertise in MS Office.
* Good understanding of IT and testing.
* Financial services Banking with a focus on digital journey definition and implementation within the customer channels and ideally in the domain of payments.
* Good understanding of work flow processes.
* Good understanding of business architecture.
* Project experience in large companies.
Soft Skills
* Analytical thinking & problem solving.
* Excellent communication, presentation (storytelling) & interaction skills (stakeholder management).
* Conceptual thinking.
* Structured approach.
* Result oriented.
* Open to change.
Benefits
Competitive Monthly Salary
Freelance
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