**Company Overview**
Mediahuis is a leading media company that values innovation and digital transformation. Our Technology & Product Studio department is the driving force behind our digital growth, and we're looking for an IT Service Coordinator to join our team.
**Job Description**
As an IT Service Coordinator, you will be responsible for implementing and improving our technology service management processes across the Mediahuis group. You will work closely with our technology and business stakeholders to ensure that our service management processes are aligned with industry best practices and meet the needs of our customers.
**Key Responsibilities**
* Implement technology service management processes across the Mediahuis group* Contribute to improvements in these processes and adequate tooling* Ensure adherence to these processes and define priorities* Make the organization mature in the use of the Jira service management platform* Review the existing service catalog and work with delivery teams to identify and close out gaps* Continually review and mature service management processes together with technology and business stakeholders
**What We're Looking For**
We're seeking a proactive and communicative IT Service Coordinator who can work easily across teams and borders. You should have fundamental knowledge of service management processes and tools, experience in an ICT service management role, and expertise in deploying the IT Service Management framework (ITSM). Knowledge of Atlassian is a plus. Fluency in Dutch and English is essential.