HAYS Technology is collaborating with the leading company in the pharmaceutical sector, TOP 10 pharma with more than 146 affiliates around the world and 47 employees, of which 1,600 are located in Spain.
They create innovative medicines for people and animals, adding value through innovation for all three business areas: human pharmaceuticals, animal health, and contract manufacturing of biopharmaceuticals.
Our client has created a Digital Hub, with facilities in Sant Cugat del Vallès, that will serve the entire group internationally. With present in more than 60 countries and 5 continents, so the project are international and a unique opportunity to work with a large volume of data and campaigns.
We are looking for a Platform Omnichannel Manager, where you will lead the implementation and deployment of omnichannel campaign projects within HPS DU (Human Pharma Delivery Unit) Campaign Automation Team.
What would your duties be?
* Drive process optimization around campaign processes, focusing on platform automation and innovation for efficiency and quality.
* Monitor and assess the technical landscape and channel updates to keep the platform current and effective.
* Ensure seamless integration of various digital engagement platforms to support efficient omnichannel campaign execution.
* Liaise with IT and global GCOs on projects and issues, ensuring clear communication and collaboration.
* Interact with diverse HPS DU service departments (Campaign Managers, Platform Managers Automation, Data Excellence, Digital Performance)
* Support and development of external campaign landing pages based on our customer’s briefs.
* Enhance connections with other HPS and DU teams through platforms and campaign implementation.
* Ensure consistent involvement in new platform and process implementations and enhancements.
* Represent the platform end-user perspective in IT collaborations.
* Share platform and process changes with Campaign Management Services to assess market/TAs impact.
* Efficient phased rollouts of implementations.
* Improving turnaround time and quality of enhancements.
* Efficient issue resolution with clear root cause analysis (RCA) and corrective and preventive actions (CAPA).
* Better quality and usability of implemented demands.
* Document and maintain existing technical documentation updated
* Proactive responses to landscape changes from markets and the team.
Which are the requirements for this position?
* Bachelor’s Degree in technical studies or business administration with a strong tech background.
* Excellent time and project management skills, with the ability to prioritize workload efficiently and to manage multiple, complex projects simultaneously
* Knowledge of marketing automation tools (Sales Force Marketing Cloud is a big plus) and concepts - specifically, experience in enterprise marketing automation tool (ideally, at least 2-3 years of tool-specific experience working on complex triggered campaigns & technical workflows)
* Technical marketing automation certification preferred (ie. Architect or Developer is ideal of any enterprise marketing automation platform)
* Experience in translating business and technical requirements into software enhancements.
* Knowledge of databases, SQL, ETL, and web (API) calls.
* Proficiency in JavaScript, HTML, CSS; Python is a plus.
* Strong understanding of the Software Development Life Cycle (SDLC), knowledge of CDP is a big plus
* Experience in a software house, consultancy, or project delivery environment preferred.
* Knowledge of email and website design preferred.
* Exposure to Atlassian tools (Confluence, JIRA, BitBucket) is a plus.
* Pharma knowledge (including Veeva CRM) is a plus.
* Experience in production support and troubleshooting preferred.
* Self-motivated, detail-oriented, and adaptable.
* Fluency in English
What we offer?
* Top pharma company- Opportunity to develop a multinational career
* Long-term project
* Launch included – buffet onsite Location: Barcelona (Sant Cugat del Vallès)
* Flexible Schedule
We're looking for people like you—those passionate about technology! If that's you, sign up for the job so we can tell you more details!