Delivery Partner Manager, DSP Management Job ID: 2903634 | Amazon France Transport SAS The Delivery Partner Manager (DPM) is an equal parts advisor and operating partner to Delivery Service Partners (DSPs) in France and Belgium. Amazons team of Delivery Partners assist and guide DSP business owners as they build and grow successful last mile package delivery businesses within Amazon Logistics (AMZL). The DPM will help kick start a net new business as well as being the bastion for expected excellence our partners strive towards. They will guide and advise on how to improve the businesses. The DPM will work alongside regional on The Road (OTR) Managers in areas of dual purpose related to transition of responsibility of execution of planning and DSP capability. The DPM finds and executes value creation opportunities and manages the DSP relationship across the entire lifecycle of the business, with focus areas around DSP sentiment, safety, compliance, performance, and reliable capacity. As trusted advisors, DPMs work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success, whilst working to deliver quality. The DPMs will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Sr. Third Party Logistics Manager supports owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two way feedback channels with OTR teams, DSPs and WW/EU Product and strategy. The DPM will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively. The role is field based and requires a significant level of travel. Key Job Responsibilities Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance. Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively r up operations and prepare for peak periods. Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only). Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive). Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level to improve the individual DSP owner experie