Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Media and Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Management and Project management, Development, Design and Implementation, Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Human Resource Management Systems, Business Intelligence, e-learning and Client Relationship Management. Dynamism, enthusiasm and social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents.
ACENSI BELGIUM is looking for his client a Support Engineer(F/M/X)
Main tasks
He or she will contribute actively to the support of the day-to-day delivery and workplace projects. The priority will be given to proximity tasks, but the candidate may also need to participate in answering calls and handling emails. The main activities are:
▪ Provide 1st & 2nd line support by telephone, mail or in person.
▪ Active filtering, handling, coordination and follow-up of IT service requests.
▪ Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all our communication means like phone, mail, IT corner, Yammer, etc.
▪ Identify, track, and resolve hardware and software incidents that affect the end-users.
▪ Ensure Workstation Assets Management.
▪ Master, set up, and configure workstations.
▪ Prepare accurate and timely support documentation where required.
▪ Actively contribute to Workplace related projects.
▪ Coordinate technical assistance to resolve operational issues provided by internal and external service providers.
▪ Liaise with external suppliers to ensure delivery to agreed standards and timescales.
▪ Advise on workplace & mobile architecture in a broad sense (conceptual).
▪ Be a driver in innovation & improvement projects.
Desired Profile
▪ Outstanding communication skills and able to work autonomous.
o Active listening
o Sociability
o …
▪ Strong interest in IT technology trends.
▪ Service oriented (customer-facing).
▪ You are not afraid to drive initiatives.
▪ You have a strong analytical mind, you are able to tackle a problem from different angles and make decisions quick.
▪ You like to work in a team.
▪ You are able to perform under pressure.
▪ You are reliable and punctual.
▪ You are a doer and not only a follower.
Selection criteria
• Anglais / Confirmé (2 à 4 ans inclus)
• Capacité à travailler simultanément sur plusieurs sujets / Confirmé (2 à 4 ans inclus)
• Expression écrite et orale claire, concise, adaptée aux interlocuteurs / Confirmé (2 à 4 ans inclus)
• Rigueur, travail en relation avec équipes tierces (internes/externes) / Confirmé (2 à 4 ans inclus)
• Résistant au stress / Confirmé (2 à 4 ans inclus)
• Support utilisateur / Confirmé (2 à 4 ans inclus)
• IT Service Management (ITSM) / Confirmé (2 à 4 ans inclus)