USG Professionals focuses on project sourcing, interim management, and recruitment & selection, within the expertise areas of ICT, HR, Legal, Finance, Facility, Engineering, and Science. As a company, we choose an authentic and inclusive approach where you, as a professional, have the space to take ownership and feel comfortable and happy in your job. We aim to be a future proof organization through innovative tools like USG EASY, unique training programs such as ''Start 2 Freelance,'' and through knowledge sharing on our podcast channel and innovation meetups. Download the USG EASY app, apply in 1 click, and follow your application process step by step Job description TeamLead for Support team Modeling and documenting support process for EV Backend team Regular communication with Backend support team (1 Dev and 1 QA) Establishing and reporting of Support KPIs according to the clients practices (learn best practices from other teams apply for Backend). All reports based on tools and automated. Assist with organizing of investigation of customers issues (help on work priority and reflect the completed work) Arranging Issues Backlog Management (Maintain and prioritize the list of customers issues, and control that team following established rules for managing incidents) Participate and represent Backend team on the daily meetings with Customers Support team Quality assurance (work with teams to collect data and ensure preventing recurrence of issues based on data) Training materials and documentation to ensure high level of support for new features and products Profile The candidate of process specalist will be able to demonstrate the following competencies Oral and written communication skills Process Modeling and workflow analysis Strong analytical skills to evaluate data and critical thinking Data analysis and visualization skills Proficiency in O365 (Teams, Sharepoint, ...) and Atlassian suite (Jira Cloud, Confluence, ...) skills Experience The candidate will be able to demonstrate past experience Processes managing Work in a large and complex environment Offer Offer Description as a Project Consultant: ? Permanent contract with a competitive salary package including: monthly fixed expense allowance, company car and fuel card (or a monthly gross premium), meal vouchers 8, group and health insurance, mobile phone subscription, and a year end bonus. This attractive package is complemented by Benefits at Work access, sports & culture vouchers, and eco vouchers. ? Varied and dynamic training offering; consisting of both job specific and overarching training. ? Regular feedback and contact moments with your assigned HR Business Partner. ? Get to know your fellow consultants at our network events and team building activities. ? Kickstart your career at USG Professionals with our 2 day Bootc! Offer Description as a Freelancer: Simplify your career with the USG EASY app: ? Personalized project proposals based