Service Delivery Manager - Hybrid - permanent role - EU wide
Service Delivery Manager ensures the delivery of newly designed IT services and consistently provides high-quality IT service assurance across global operations.
Collaborating with a dedicated team, including a technical account manager, process support specialist, and other IT teams, this role acts as the bridge between business teams, customers, and IT departments to align requirements and ensure seamless communication.
Key responsibilities
Service management
Conduct regular service reviews to evaluate performance and identify improvement opportunities
Manage service demands by tracking and prioritizing requests to balance operational capacity and strategic goals
Knowledge management: Make sure detailed documentation is updated for infrastructure solutions and operational processes
Problem management
Identify, categorize, and resolve technical and process-related issues across clients domains
Collaborate on recurring issues like LAN/Wi-Fi connectivity, network latency, and Internet challenges
Analyze root causes and coordinate mitigation plans
Change management
Oversee changes in collaboration with IT architects, stakeholders, customers, and technical teams
Support infrastructure development to meet evolving project requirements
Application management: Oversee Application Management service which addresses local support issues and enhances user productivity by providing tailored solutions for application delivery and virtual desktops
Required skills and qualifications
Extensive knowledge of IT infrastructure technologies and service automation
Strong expertise in IT service management (ITIL certification preferred)
Proven experience in IT project management (certification preferred)
Fluency in English and French
Degree in computer science or a related field
Minimum 10 years of relevant experience
In-depth understanding of IT operations
Independent, structured team player with excellent communication skills and a confident demeanor
Experience with ServiceNow
Please send your CV or call yasin to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.
We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - all applicants are welcome to apply.