About Optimy
At Optimy, we believe that corporations have the potential to make a positive impact on the world.
We are a Belgian tech scale-up and the European leader in the Social Impact industry, enabling organizations to manage and align their grant, volunteering, donation, and sponsorship programs.
Our mission is to help organizations amplify their positive impact by building meaningful relationships with causes, communities, employees, and customers.
With over 350 clients using our platform to manage over 22 projects in 25 countries, we have established ourselves as a trusted partner in the industry.
Job Description: Customer Success Intern
We are currently looking for a Customer Success Intern to join our team based in Brussels.
Your Mission
* Assist Customer Success Executives in identifying client processes and needs through calls and discussions.
* Learn about the Optimy tool, its functionalities, and assist in setting it up for new and existing clients.
* Maintain client-focused documents, review reports, and conduct analyses to ensure high-quality service delivery.
* Support internal projects, such as process creation, revision, and promotional sales activities.
* Contribute to the development of Optimy by sharing best practices and ideas.
Your Profile
* Start date: September
* Fluency in English and French is required.
* Current university registration or equivalent institution.
* A keen eye for detail and a conscientious approach to quality.
* Proactive and results-driven individual who wants to take ownership of tasks.
* A genuine interest in Customer Success.
* Ability to adapt to an international and multicultural environment.
The Offer
* A real job experience with opportunities to learn and grow.
* Space to develop account management and sales skills in a theoretical and practical environment.
* A dynamic, young, and international working atmosphere.
* A key function in a leading Belgian scale-up active in the social impact industry.
* Based in Brussels, with easy access to public transport, bicycle, or car.
* A monthly stipend of €350 as a contribution.