Responsibilities:
* Provide phone and email based problem solving and fault finding support for installers and customers
* Generating cases via CRM to track and resolve customer enquiries
* Answering technical product enquiries
* Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
* Developing, updating and managing technical documentation for commissioning of our products
* Assist in developing the technical support process of the business
* Assist in Sales Exhibitions and Trade Fairs
* Liaise with Technical Support International Team
Qualifications:
* Relevant qualification in electronic engineering and renewable energy equivalent,Direct Solar and power generation Industry experience an advantage
* Solid technical understanding of inverters and battaries products, Solutions based mindset
* Eagerness to support customers as required,Strong work ethic
* Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team
* Professional English and Dutch language skill is must