We are a Brazilian IT company with over 35 years of global experience in IT services — from outsourcing to application development and staffing. With a presence in 41 countries and 70 offices worldwide, we are a trusted partner for companies across industries like finance, manufacturing, telecom, technology, and public sector. If you’re a proactive, customer-focused professional, come join our vibrant, team-oriented workplace. Learn more at and connect with us on LinkedIn, Facebook, and Instagram.
About the Role
In this fast-paced, evolving environment, you’ll provide high-level, hands-on IT support, ensuring timely resolution of issues and excellent customer service. You’ll handle support requests via phone, email, and face-to-face, collaborating with third-party resolver groups when needed.
Responsibilities
* Deliver consistent, high-quality IT support.
* Diagnose and resolve hardware, software, and network issues.
* Manage user accounts, permissions, and system access.
* Handle on-site break/fix support in coordination with other teams.
* Set up and maintain PCs, peripherals, and AV equipment (Webex, Zoom, Skype for Business, etc.).
* Support office moves, including setting up workstations and equipment.
* Maintain inventory and document system changes.
Qualifications
* C1 level Dutch and professional English proficiency.
* ITIL V3 Foundation Certification (preferred).
* Strong MS Office 365 skills; scripting or coding is a plus.
* Knowledge of Active Directory, basic networking, and hardware troubleshooting.
* Experience with iOS/Android and AV support.
* Minimum 5 years of on-site IT support experience.
* Excellent communication, problem-solving, and customer service skills.
* Adaptable, team-oriented, and resilient under pressure.
Equal Opportunity Statement
We are committed to creating an inclusive, diverse work environment where everyone is welcome.