Denso is a leading global automotive technology and parts supplier, committed to driving innovation and excellence in the automotive industry. With a rich history of pioneering technologies, Denso has established itself as a trusted partner to major automotive manufacturers worldwide.
Job Description
Basic Purpose & Role
The job holder is responsible for the administrative handling of all tasks to ensure total customer satisfaction. As a link between the related departments of DNBE, DENSO worldwide, the corresponding departments of the DNNE customers, and other third parties, the job holder pursues smooth communication between them.
The job holder supports the Sales Team with relevant customer and competitor-related sales and market information and coordinates and prepares sales plans.
Nature and Scope:
Debtor Control
* Controls outstanding invoices related to the customer unit and initiates corresponding countermeasures in the external and internal business network.
* Checks and controls correct invoicing by EU Headquarters Production Control and Finance & Accounting.
* Checks and controls booking by EU Headquarters Finance & Accounting.
* Initiates invoicing for manual deliveries/sales corrections/packaging, etc.
* Reports monthly outstanding status to TOP.
* Follows up on and assists in resolving accounts receivable-related issues.
Sample Administration
* Handles sample orders according to the current Quality Management (QM) system procedures: Purchase Order tracking, Sample Order Request processing, Delivery control.
* Updates and follows up customer requirements and distributes related information to all related parties.
* Controls stock of samples in the warehouse.
* Checks and controls correct invoicing by Manufacturing plants and EU Headquarters Production Control.
* Submits and tracks sample requests.
* Handles daily issues related to prototype parts including ordering, negotiating delivery, price, and payment.
Supply Chain Management
* Inputs and controls master data in the corresponding ERP system (customer, vendor, and parts-related data).
* Inputs and controls price file in the corresponding ERP system.
* Controls Purchase Order flow according to the current Quality Management (QM) system procedures.
* Controls vendor prices with manufacturing plants.
* Supports Sales in new business and new customer setup (EDI, business route, duty, VAT, etc.).
* Controls customers’ general terms and conditions (purchasing conditions, payment terms, duty terms, delivery terms).
* Handles and controls sales price and vendor price provisions.
* Handles and controls invoicing of tooling and development costs to customer and vendor.
* Provides Sales result and forecast data by customer unit for ad-hoc and monthly reporting.
* Handles and controls customer portal administration for customer route sales headquarters globally.
* Controls user access to ERP system for Sales.
* Completes and tracks sales-related paperwork (purchase orders, airfreight bills, etc.).
* Coordinates communication of any customer-related issues to sales executives and sales manager as appropriate.
* Assists in coordination of pre-production activities including processing orders, coordinating tooling, ensuring part readiness, etc.
* Tracks customer sales by customer unit, providing data for the purposes of forecasting and actual sales.
Qualifications
Education and Experience
* College or university education.
* At least first professional experience in Sales Administration.
Personal & Professional Requirements:
* Competent in interfunctional relationships.
* Ability to deal with foreign culture and mentality.
* Ability to interact with people.
* Organizational skills.
* Business, Service, and customer-oriented.
* Good judgment ability.
* Strategy-making ability.
* Sociability, teamwork, and flexibility.
* Ability to perform under pressure.
* Commercial awareness and understanding of numeric data.
* Very good knowledge of English (both written and spoken).
* Good knowledge and experience with PC and office standard software (Excel, SAP, ERP, etc.).
* Ability to learn DENSO internal software.
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