At HOFFMAN, we are seeking a highly skilled and experienced Operations Director to lead our Belgian operations into the next phase of growth. As a seasoned professional with a proven track record in leadership and operations management, you will be responsible for managing our team of +/- 20 people, optimising processes, driving business development, and taking ownership of our P&L.
The ideal candidate will have at least 10 years of experience in leadership/operations management within smaller businesses. They will possess strong leadership skills, with a demonstrated ability to collaborate and empower others, regardless of their background. A 'can-do' attitude, combined with a results- and action-oriented approach, is essential for this role.
The successful candidate will be responsible for:
* Inspiring and leading the team to achieve organisational objectives
* Effective team leadership (hiring, coaching, developing talents, conflict resolution, team spirit...)
* Overseeing day-to-day operations, monitoring performance metrics to ensure KPIs are met, including sales, client satisfaction, working capital, quality of service targets, etc.
* Working actively on process improvements (a.o. automating the order-taking, via AI, chatboxes, ...) and other efficiency gains (a.o. the handling of client complaints)
* Maintaining relationships with existing suppliers (negotiating discounts, purchase conditions, brand development initiatives, etc.)
* Identifying and developing relationships with promising new suppliers
* Maintaining and developing strong client relationships with key accounts
* Overseeing financial performance, including revenue and cost management
* Providing regular financial and operational updates to the Board
We are looking for a talented individual who can make a significant impact on our business. If you have a proven track record of success in leadership and operations management, and a passion for driving business growth, we encourage you to apply for this exciting opportunity.