You will join the team responsible for technical customer service and spare parts.
In this position, customer satisfaction is key, and you will have extensive customer contact.
More detailed:
* You will support customers with their technical support questions, drawing on your expertise and after completing an initial training period provided by the company.
* You help them order the right parts for the machines.
* Once you have identified the appropriate part, you prepare the quotation.
* You ensure that the spare parts are ready on time and arrange suitable (urgent) shipping for customers worldwide.
* This role also involves handling associated administrative tasks, such as preparing transport and customs documents.
* In consultation with the team, you will handle incoming warranty claims and work together to find a customer-friendly solution.
We are looking for a technical profile with a strong focus on customer satisfaction.
In this job, you will have extensive contact with customers located worldwide.
* You have a bachelor's degree in a technical field, ideally in electromechanics or equivalent through experience.
* Reading technical plans comes naturally to you.
* Basic knowledge of SolidWorks, E-plan, and/or AutoCAD is a plus.
* Familiarity with programming (Siemens or Allen Bradley) is recommended.
* Experience in customer service is considered highly advantageous.
* You possess strong communication skills and prioritize customer satisfaction.
* You excel in problem-solving and multitasking.
* Proficiency in English, Dutch, and/or French is crucial for this role.
* Customer focus is your top priority!
You will join a market leader that operates internationally and offers high-tech solutions.
They will offer you a varied technical job with customer interaction in an international context.
Enjoy a pleasant working atmosphere with great colleagues.
Internal training will be provided.
Based on your expertise, knowledge, and experience, you will be offered an attractive salary package complemented by fringe benefits.
A machine builder specializing in high-end systems for the food industry is seeking a Customer Support Engineer.
The company is located in West Flanders.