We are looking for a highly skilled and experienced Service Delivery Manager to join our team. The ideal candidate will have a strong background in KPI and SLA implementation, as well as a solid understanding of ITIL practices.
Key responsibilities
Oversee the delivery of IT services to ensure they meet established KPIs and SLAs.
Implement and manage service delivery processes in line with ITIL best practices.
Monitor and report on service performance, identifying areas for improvement.
Collaborate with internal teams and stakeholders to ensure seamless service delivery.
Manage and resolve service-related issues and escalations promptly.
Requirements
Proven experience in KPI and SLA implementation.
In-depth knowledge of ITIL frameworks and practices.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work under pressure and meet tight deadlines.