Position Title: Service Desk Engineer SeniorLocation: Anderlecht, Belgium Languages: Dutch, French and English Duration: 8 MonthsWork mode: OnsiteJob Description:contact person on-site for Local IT Liège and Mons.roll out Windows 11: manage appointment with the users, prepare laptops to deliver, delivery and recyclingable to travel to external offices in Belgium (mainly Liège, Namur and Hainaut province)manage the helpdesk ticket (ASK from Atlassian)manage the stocks (mainly laptops)Secondary Tasks and responsibilitiesBack-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer’s experience. Share his/her expertise internally to ameliorate the MLOZ tool/service delivery of the department.Non-Technical profile requirementsBe able to work independently (will be the only person present onsite)Must be able to work on multiple simultaneous tasks with limited supervisionTeam player (within a team of 10 persons) located in several places: Anderlecht, Molenbeek, Gent, Wilrijk, Brugge, Liège, Mons.Technical profile requirementsGood knowledge of PCGood knowledge of Windows 10 & 11Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock ManagementGood knowledge of Networking & PatchingMethodology/Certification requirementsHigh school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.100% onsite presence is required, in Liège and Mons.Must HaveIT Skills Requirements1st Line Support - 5 years2nd Line Support - 5 yearsActive Directory - 5 yearsDameware - 5 yearsExchange - 5 yearsNetworking & Patching - 5 yearsPrint Management - 5 yearsQuality Assurance - 5 yearsStock Management - 5 yearsTicketing Systems - 5 yearsTraining & Coaching - 5 yearsVCM - 5 years