We are currently looking for several Junior Helpdesk Support Technicians for a prestigious client in Brussels, Belgium (on-site work).
DESCRIPTION
Main tasks
* Make an initial assessment of incident, attempt to resolve
* Record and track incident and problem information in a ticketing system
* Monitor progress of incident resolution relative to the appropriate SLA
* Manage the incident life-cycle, including closure and verification
* Participate in reconfiguration and installation of PC environment
* Follow standard service desk procedures and processes
* Advise staff on appropriate action and maintain the ownership of the incident and ensure updates
* Serve as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resources
Required profile
* Languages: English + French (+ any other language would be an asset)
* We are looking for motivated Helpdesk: junior level - freshly graduated or with one year experience
* Knowledge in 0365 (Outlook, Excel, Windows) and hardware
Kindly note that we require European citizenships for this position because we are NOT able to provide sponsorships.