Responsibilities
1. Fast and efficient support for users in the area of desktop PCs, products and services, mostly during normal operating hours, occasionally in shifts and on call
2. IT problem diagnosis and treatment
3. Passing on IT tickets that cannot be solved directly
4. Independently checking the service status, e.g. the time until a ticket is resolved
5. Timely installation and uninstallation of hardware and software using the available installation tools
6. Interface between users and service desk as well as external suppliers
7. Carrying out hardware and software tests using existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation
8. Documentation of current hardware and software for updating configuration management
Qualifications
9. At least 2 years of experience in professional IT support is desirable, or demonstrable personal experience and affinity for the IT sector
10. Experience working with common operating systems
11. Experience in using common applications, e.g. MS Office, Oracle etc.
12. Knowledge of ticket systems
13. Network knowledge (connection of PCs and other network devices, e.g. printers)
14. Certificates such as OEM, CompTIA, MCITP, MOS are an advantage
15. Good knowledge of Dutch and English
16. Driving license class B