Support Engineer
We are looking for a skilled Support Engineer to join our team in Gent. As a Support Engineer, you will be responsible for analyzing complex technical questions and finding solutions to help our customers.
You will work closely with our colleagues and other departments to resolve issues and provide excellent customer service. Your approach will involve analyzing problems, creating tickets, and escalating them if necessary.
Key responsibilities:
* Analyze technical problems and create tickets
* Find solutions to complex technical issues
* Work with colleagues and other departments to resolve issues
* Provide excellent customer service and keep customers updated on ticket status
About us:
Telenet Business is a company that invests in its employees and provides a dynamic work environment. We offer opportunities for personal growth, internal mobility, and extensive learning opportunities. Our team is passionate and dedicated to providing the best possible service to our customers.
We are looking for someone who is:
* Able to analyze complex technical issues
* Familiar with Microsoft, web hosting, and other Internet-related technologies
* Fluent in Dutch, English, and French
* Customer-focused and problem-solving oriented
* Assertive and persuasive
* Stress resistant and flexible in working hours
* A team player and autonomous
If you are a motivated and skilled individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.