Job Title: Service Desk Engineer
Location: Liège and Mons, Belgium
Duration: 6 Months (possible of extension)
Language: English, Dutch and French
Work Mode: Onsite
Job Description
The Local IT Services department seeks an IT Helpdesk Consultant to provide on-site support and technical expertise for Liège and Mons locations. The consultant will play a vital role in ensuring the smooth operation of IT services, supporting the team, and improving the overall customer experience.
Primary Tasks and Responsibilities
* On-Site Contact: Serve as the local IT contact person in Liège and Mons.
* Windows 11 Roll-Out:
* Manage user appointments.
* Prepare, deliver, and recycle laptops.
* Travel: Travel to external offices in Belgium (primarily Liège, Namur, and the Hainaut province).
* Helpdesk Ticket Management: Handle tickets using the ASK system (Atlassian).
* Stock Management: Oversee inventory, with a focus on laptops.
Secondary Tasks and Responsibilities
* Back-Up & Assistance:
* Provide support to the Team Coordinator, Service Desk Manager, and Expert during work overload periods.
* Help coach and guide junior team members as needed.
* Ongoing Learning & Development:
* Stay updated on recent infrastructural changes.
* Share expertise internally to enhance the Client tool/service delivery within the department.
Non-Technical Profile Requirements
* Ability to work independently (will be the sole person present on-site).
* Capable of managing multiple simultaneous tasks with limited supervision.
* Team Player: Collaborate with a team of 10 members, located across multiple sites: Anderlecht, Molenbeek, Gent, Wilrijk, Brugge, Liège, and Mons.
* Accept personal responsibility for ensuring client satisfaction.
* Client-Oriented: Focused on delivering high-quality customer service.
* Strong communication (verbal and written), reporting, and organizational skills.
* Proven problem-solving capabilities.
* Stress-Resistant: Able to manage pressure effectively while maintaining punctuality.
* Motivated self-starter and quick learner.
* Able to follow change management procedures and internal guidelines diligently.
Technical Profile Requirements
* Strong PC knowledge.
* Proficiency with Windows 10 and Windows 11.
* Familiarity with Active Advisory, Exchange, Print Management, Ticketing, and Stock Management.
* Knowledge of Networking and Patching.
Methodology/Certification Requirements
* Minimum: High school education.
* Preferred: Advanced coursework in technical systems and continued education in relevant technical disciplines.