To complement our Flemish & Dutch team, we are looking for a Flemish-speaking Luxury Travel Consultant in the area of Luxury Lifestyle Management. Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide. Overview of responsibilities: Advise our customers - Premium Cardholders - on the phone and by email in English and Flemish/Dutch Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc. Make reservations with airlines, hotels, and destination agencies Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing Mediate with passion Active sales of promotions and exclusive events If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award winning company. We are looking for: Fluency in speaking Flemish/Dutch with professional fluency in English – written and spoken Proven track record in EU leisure sales as well as worldwide itineraries minimum 5 yrs experience in a Travel retail or Tour operator environment essential Sound knowledge of Global Distribution System such as Amadeus / Sabre / Galileo (preferably Amadeus) Energized to work in a team and share new ideas, improve processes and ways of working. Enjoy working in an international environment You have strong communication skills and love to deliver excellent service and quality on a daily basis You are able to use your initiative and creativity to best meet the needs of our members Energetic and motivated team player who enjoys the challenge of achieving and exceeding goals. Strong team player with good interpersonal and communication skill High adaptability to a dynamic changing environment An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times Self-motivation, committed and possess initiative & drive in the job Flexibility : Ability to work shifts and weekends. (This position is a 38-hour work week with shifts). Guidelines for Hybrid/Home Office : Located in Belgium Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be completed Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you: A competitive salary package (depending on experience) plus a performance-based bonus structure Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave Extra Rewards. Lucrative Ten Loyalty Rewards program. Remote Working Holidays - possibilities to Tra... Retail Sales, Itineraries, Account Management, Customer Service, Service quality, Self motivated, Billing, Galileo, Award, Communication, Flemish, Transport, Airline Industry, Creative work, Gifts, Hotel, Customer Service, Enthusiasm, Flowers, Sports, Sales, Dutch Language, Visas, Luxury Travel, Self motivated, Passion, Adaptability, Destinations, Flexibility, Energetic, Operations, Energized Work, Checks, Spa, Restaurant, Sales Promotions, Service Standard, Internet service, SABRE, Distribution Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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