Our client is a Belgian organization with a strong social impact, focused on providing healthcare services in Brussels and Flanders. With an inclusive, people-centered approach, the organization customizes its services to address each individual's specific needs.
About the Role
* As a team leader for the ICT helpdesk and application management, you lead the first-line team members and actively participate in activities when necessary.
* You collaborate with your team to ensure seamless support for users of ICT systems and applications.
* You remain attentive to the internal clients' needs and expectations, taking a proactive approach to analyze tickets and adjust workflows and processes accordingly.
* You report recurring issues to the helpdesk & application management manager and work with your ICT colleagues to develop structural solutions.
About You
* You have experience managing first-line ICT teams and possess a bachelor's degree.
* You are a passionate team leader who can motivate and inspire your team members.
* You are committed to the development of skills and expertise within the team.
* You possess proficiency in Dutch (native) and English (great level).
What We Offer
* A great work atmosphere that fosters collaboration and growth.
* The opportunity to work on a project with a significant social impact.