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Client:
Telenet
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Job Category:
Other
EU work permit required:
Yes
Job Reference:
04b22ea6e847
Job Views:
23
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
Working at Telenet Business
Telenet Business makes a difference for companies, organizations, and governments by making the digital world accessible to them. We enable them to keep up with digitalization and stay ahead of their competition. We offer professional solutions from Internet to digital TV, mobile & fixed telephony, and IT services including hosting, camera surveillance, and building access control.
Support Engineer
Do you have technical knowledge (or are you willing to learn) about Microsoft, domain names, web hosting, and everything that connects an organization to the Internet? Do you strive to solve customers' technical problems smoothly? Are you looking for technical challenges? Apply for a job as a Support Engineer in the Telenet Business ICMC Hosting, Cloud & IT Solutions team.
Are you comfortable with websites, email, and web servers? Are you a team player and fluent in Dutch, English, and French? Join the Telenet Technical Support for Hosting and Cloud customers! Your tasks will include answering questions, solving problems, and performing interventions and preventive checks.
What we do at the Hosting & Cloud Support team in Gent?
We help Telenet business customers by analyzing complex technical questions and finding solutions. We manage interventions from A to Z and perform preventive checks. We work and celebrate together, solving problems through teamwork.
Your approach
* You analyze the problem and create a ticket.
* If you can fix it, great!
* If not, escalate the ticket and collaborate with colleagues and other departments.
* You fix the problem, follow up, and analyze the cause.
* Keep the customer updated on the ticket status.
An exciting challenge for great people
* You analyze and connect information.
* You seek solutions to complex technical problems.
* You find satisfaction in end-to-end work.
* You are customer-focused.
* You prioritize and adjust as needed.
* You will help transition from incident-driven maintenance to preventive maintenance.
What we have to offer
You will work for a company that invests in you and adapts your work environment to your needs, allowing you to develop while maintaining work-life balance.
* Opportunities for personal growth with internal mobility and learning opportunities.
* A varied job where you achieve tangible results.
* A competitive gross monthly salary supplemented with fringe benefits (meal vouchers, cell phone, car opportunity, hospitalization insurance, discounts on Telenet products, work-from-home options).
* A supportive team of passionate colleagues.
Our Support Engineer identifies with:
* A love for the Internet (websites, email, etc.).
* Comfort with servers, Microsoft, domain names.
* Assertive and persuasive communication.
* Customer-oriented and a problem solver.
* Fluent in Dutch and able to communicate in French and English.
* Stress-resistant and flexible in working hours (on-call rotation).
* Autonomous yet a team player.
Apply? Good idea!
Choose a job as a Support Engineer with responsibility and satisfaction, where you can continue to grow. Telenet provides training programs and on-the-job training to prepare you for success.
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