Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV) is urgently required by our Global IT Services Company for an initial 6 months rolling contract.
Roles and Responsibilities:
1. Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
2. The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar.
3. Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
4. Must have extensive VIP & Executives level support experience.
5. Responding to customer questions regarding operation and malfunctions.
6. Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
7. Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
8. Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).
9. BAU, face to face IT hardware & software support experience.
10. Excellent client facing experience.
11. Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support.
12. Responds to customer questions regarding operation and malfunctions.
13. Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
IT Skills and Experience
14. Desired Experience:
15. VIP IT support, working on a Tech Bar, within a BAU environment
16. Windows 7 & 10, MS Office 2010/2013/2016/365
17. Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
18. VIP & Executives level support experience
19. Printer support
20. Good knowledge of MS Office tools installation & troubleshooting
21. Excellent customer service and people skills
22. Field experience supporting a variety of technologies and services
23. Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
24. Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
25. Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
IT Qualifications
At least two of the following:
26. PC/Laptop OEM Maintenance Certification
27. CompTIA A+ Certification
28. Microsoft Certified IT Professional (MCITP) certification in the desktop area
29. Microsoft Office Specialist (MOS) Certification
Experience in a similar role
30. 3-5 years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @