Is customer satisfaction on top of your mind? Are you pragmatic and able to build bridges between different teams? Join Expertum as our newest Service Delivery Manager.
The Job
* As Service Delivery manager you will, together with your colleagues, be responsible for the delivery of different services and solutions to the customer.
* You will be the link between the different teams (technical and functional consultants, development, infrastructure, sales, etc) and the customer to make sure that their needs are being met.
* You can understand the business requirements of the customer and challenge the different teams on the proposed solution.
* During the recurring service reviews and operational meetings with the customer, you will report on the status of various SLAs, requests, and budgets.
* You will collaborate with the other Service Delivery Manager(s) to elevate our service management to the next level.
What we’re looking for:
* You have 2-3 years experience in a Service Delivery role or a similar ITIL minded role (exp with Incident Management, Problem Management, etc…).
* You are a bridge builder, you connect the different teams internally but also with the customer to go for 1 common goal.
* You are quality driven, have strong communication skills and an out of the box thinker.
* Managing change and priorities is something that comes natural to you.
* Fluent in Dutch and English, good knowledge of French.
* Previous SAP experience and ITIL Foundation certification is a plus.
What’s in it for you:
* Enjoy the comfort of working in a human-centric company.
* Really make a difference in an innovative and dynamic environment.
* A working atmosphere where initiative and creativity is encouraged.
* You will be able to follow trainings internally and externally if you feel that they can help you in your job.
* Working from 1 central point in Erpe-Mere.
Interested? Apply now and we'll contact you as soon as possible!