Is customer satisfaction on top of your mind? Are you pragmatic and able to build bridges between different teams? Join Expertum as our newest Service Delivery Manager.
The Job
As Service Delivery Manager, you will, together with your colleagues, be responsible for the delivery of different services and solutions to the customer. You will be the link between the different teams (technical and functional consultants, development, infrastructure, sales, etc.) and the customer to make sure that their needs are being met. You can understand the business requirements of the customer and challenge the different teams on the proposed solution. During the recurring service reviews and operational meetings with the customer, you will report on the status of various SLAs, requests, and budgets. You will collaborate with the other Service Delivery Manager(s) to elevate our service management to the next level.
What we’re looking for:
* You have at least 2-3 years of experience in a Service Delivery role or a similar ITIL-minded role (experience with Incident Management, Problem Management, etc.).
* You are a bridge builder, connecting the different teams internally and with the customer to achieve a common goal.
* You are quality-driven, have strong communication skills, and are an out-of-the-box thinker.
* Managing change and priorities comes naturally to you.
* Fluent in Dutch and English; French is an asset.
* Previous SAP experience and ITIL Foundation certification is a plus.
What’s in it for you:
* Enjoy the comfort of working in a human-centric company.
* Make a real difference in an innovative and dynamic environment.
* A working atmosphere where initiative and creativity are encouraged.
* You will have the opportunity to follow internal and external training if you feel they can help you in your job.
* Working from one central point in Erpe-Mere.
Questions about this job opening or want to apply?
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