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Salesforce Field Service Business Partner FR/EN, Brussels
Client:
Daoust
Location:
Brussels
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a0c6c43fcdfa
Job Views:
5
Posted:
10.02.2025
Expiry Date:
27.03.2025
Job Description:
As part of the rollout of Salesforce Field Service across various sites, we are looking for a Salesforce Field Service Business Partner. This role will help digitize our service processes and improve efficiency, quality, and customer satisfaction within our client organization.
What will you do?
As Salesforce Field Service Business Partner, you will be responsible for implementing and optimizing the Salesforce Field Service solution within our organization. You will ensure an efficient and standardized rollout of the tool to both existing and new teams. You work closely with various stakeholders to optimally align the application with the needs of our technicians, managers, and customers. You do this by analyzing the process, identifying adjustments, and further improving the tool.
* Onboarding and implementation: familiarize yourself with the existing Salesforce Field Service application and learn the processes and systems.
* Analysis and optimization: investigate the needs of different departments and stakeholders, identifying improvements to make the tool more efficient and user-friendly.
* Uniform rollout: ensure that the tool is rolled out uniformly across all teams, aiming to create consistent working methods.
* Stakeholder management: collaborate with technicians, team leaders, IT, and other stakeholders to ensure the tool exceeds expectations and helps solve any issues.
* Customer-oriented processes: improve the customer-oriented functionality of the application, including maintenance planning, reporting, and SLA tracking.
* Training and support: provide training and support to employees so they can make the most of the tool.
* Continuous improvement: monitor the tool’s performance and constantly seek opportunities to improve both the application and processes.
Your profile
What do you bring?
* Proven experience in implementing and optimizing Salesforce Field Service or similar tools.
* Experience in a Business Partner role, preferably within a technical or service-oriented organization.
* Strong analytical skills and experience in process optimization.
* Knowledge of project management methodologies is a plus.
* Affinity with digital environments and experience in improving tools and processes.
* Strong communication skills and the ability to effectively collaborate with different stakeholders.
* Result-oriented, proactive attitude and a hands-on mentality.
Our offer
* A competitive salary in line with your education and experience.
* Interesting training and career opportunities.
* The opportunity to play a key role in the digitization of our service activities and contribute to the improvement of our customer satisfaction.
* A collegial and open working environment within the operational teams where we support each other and celebrate successes together.
* Eco & meal vouchers, representation allowance, 13th month, holiday pay.
* Concessionary travel, lease car (with fuel card/charging card), bicycle lease plan.
* Smartphone with subscription, internet fee.
* Additional paid leave, seniority leave, homeworking.
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