Service Delivery Manager - Data Centres | Belgium
Service Delivery Manager - Data Centres | Belgium
Our client is a well-established and rapidly expanding Data Centre provider, offering outsourcing solutions and a range of telecommunication services across multiple locations in the EU, including Belgium.
With a strong focus on high-quality infrastructure and round-the-clock support, they ensure business continuity for their clients. Their mission is centered around delivering excellent service and fostering a customer-oriented mindset, which are key values driving their operations. They are committed to continuous investment in innovative projects and maintaining a motivating and collaborative work environment within their operations department.
As a result of their rapid growth, they are now looking for an experienced Service Delivery Manager to join their team.
Permanent Role | Flanders and Brussels
As the Service Delivery Manager, you will be responsible for overseeing and executing customer implementations and services, ensuring that all installations meet legal standards and operate optimally.
This pivotal role involves managing customer SLAs, supporting facility operations, and acting as a technical and operational interface between the Data Centre and customers.
You will have the opportunity to evaluate Data Centre efficiency, manage subcontractors, and propose corrective actions to continuously improve service delivery.
* Manage and execute activities for customer implementations and services
* Ensure all installations meet legal standards and operate optimally
* Manage customer SLAs and support facility operations
* Act as a technical and operational interface between the Data Centre and customers
* Evaluate Data Centre efficiency and propose corrective actions
* Manage subcontractors to ensure high-quality service delivery
* Develop guidelines for installations and support management in maintaining quality systems
* Participate in a rotating hands-on duty to serve customers effectively
Essential Requirements for this role:
* Higher education in Electromechanics or relevant experience with electrical installations and cooling techniques
* Customer-oriented mindset and initial sales experience preferred
* Knowledge of HVAC technology, electricity, power generators, UPS installations, data cabling, and access control
* Fluency in Dutch and English
* Proficiency in Word and Excel
* Stress-resistant with a hands-on mentality
* Category B driving license
What's in it for you?
* A varied role in a fast-growing company known for its continuous investments in innovative projects.
* Attractive salary and employment conditions.
* A pleasant and flexible working environment with opportunities for learning and development.
* Solid education supported by the Data Centre team to expand on your competencies.
If you are interested in this Service Delivery Manager Role, please respond to this ad directly with an updated CV and Cover letter highlighting why you feel you would be a good fit or email it directly to csmith@firstpointgroup.com.
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