The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. Free WIFI anytime, anywhere. Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite. Crowne Plaza Brussels is a short drive from the Brussels ring road, or catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes. You can host events for up to 350 in our 17 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.
What’s the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Desk Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day to day:
Guest Experience
• Ensure your front office team delivers a great service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
People
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure your team are properly trained on systems, security, service and quality standards.
Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
Responsible Business
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Perform other duties as assigned. May also serve as manager on duty.
What we offer:
• Salary following the barema of Commission Paritaire 302.
• Hospitalization and Life insurances.
• Eco cheques.
• Cafeteria.
• End of Year Bonus.
• Advantage IHG Employee Rate for IHG Hotel reservations & Catalogue.
• Working along with all departments in a fun and diverse environment.
And many more!
Interested? Send us your CV and motivation letter via bruzm.job@ihg.com
Type: Front Office
CDI
Contrat:
Langue(s):
• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, or plus 3 years of Front Office/Guest Service experience including management experience.
• Must speak fluent English and either Dutch or French.
Interested? Send us your CV and motivation letter via bruzm.job@ihg.com
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